Support Center
Need help? Submit a support ticket and our team will assist you as soon as possible.
Already have a ticket?
If you're a registered user, you can view your existing tickets in the support dashboard.
Submit a Support Ticket
Contact Information
Email Support
support@coinmoses.comBusiness Hours
Monday-Friday, 9AM-5PM PST
Response Times
Frequently Asked Questions
Find quick answers to common questions about our support process.
We aim to respond to all tickets within 24 hours during business days. High priority tickets are typically addressed more quickly.
You can view all your tickets in the Support Dashboard after logging in. Each ticket includes status updates and response history.
Please provide as much detail as possible including steps to reproduce the issue, error messages, and any relevant screenshots. The more information you provide, the faster we can assist you.
Yes, you can add additional information to your ticket at any time by logging into your account and viewing your active tickets.
You'll receive email notifications when we respond to your ticket. Additionally, you can check the status in your support dashboard where tickets are marked as 'Open', 'In Progress', or 'Resolved'.
Don't see your question here? Email us or submit a ticket above.