Privacy Policy
This document outlines how we collect, use, and protect your personal information. By using our website and services, you agree to the terms outlined in this policy.
Introduction
We are committed to protecting your privacy and handling your data with transparency. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.
We regularly review and update this policy to reflect changes in our practices and services. Please check back periodically to stay informed about how we protect your information.
What Information We Collect
Personal Information
When you create an account or use our services, we may collect information such as your name, email address, and other contact details.
Usage Data
We collect information about how you interact with our website, including the pages you visit, the features you use, and the time spent on our platform.
Technical Data
This includes your IP address, browser type, device information, and cookies that are essential for the operation of our services.
Cryptocurrency Portfolio Data
Portfolio Holdings and Transactions
When you track your cryptocurrency portfolio with us, we collect and store:
- Cryptocurrency holdings and transaction history
- Purchase prices, quantities, and dates
- Calculated portfolio values and profit/loss metrics
- Blockchain addresses you choose to monitor (public data only)
Exchange Connections
If you connect cryptocurrency exchange accounts:
- We use read-only API access only
- We never store your exchange passwords
- We never store your private keys or seed phrases
- We cannot execute trades or move your funds
- You can revoke API access at any time from your account settings
What We Never Collect
For your security, we will never request or store:
- Private keys or seed phrases
- Exchange account passwords
- Wallet passwords or passphrases
- Two-factor authentication codes
AI Chat Assistant Data
When you use our AI chat assistant (Moses AI):
- Conversation Storage: Your chat conversations are stored to maintain context across sessions and improve your experience
- AI Processing: Chat messages are processed by third-party AI services (OpenAI). Their privacy policy applies to data processing
- Data Usage: Conversations may be analyzed in aggregate to improve our AI models, but individual conversations are never shared with third parties for marketing
- Retention: Chat history is retained for the duration of your account and can be deleted from your account settings
- Privacy Tip: Avoid sharing highly sensitive personal or financial information in chat conversations
Third-Party Services
We integrate with the following third-party services to provide our platform:
Payment Processing - Stripe
Stripe processes all subscription payments. Your payment information is handled directly by Stripe and is not stored on our servers. View Stripe's privacy policy at stripe.com/privacy
Cryptocurrency Data - CoinGecko
CoinGecko API provides real-time cryptocurrency price data and market information. No personal data is shared with CoinGecko.
Analytics - Matomo (Self-Hosted)
Matomo provides privacy-focused website analytics. We self-host Matomo, meaning your data stays on our servers and is not shared with third parties.
AI Services - OpenAI
OpenAI powers our AI chat assistant. Chat messages are processed according to OpenAI's privacy policy at openai.com/privacy
How We Use Your Information
- To provide and maintain our services
- To improve and personalize your experience
- To communicate with you about service updates, offers, and news
- To ensure the security and integrity of our platform
- To comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described below:
- With trusted service providers who assist us in operating our services
- When required by law or to protect our rights
- In the event of a merger, acquisition, or sale of assets
Data Security
We implement a variety of security measures to maintain the safety of your personal information. These include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Accessing and Updating Your Information
You can access, update, or delete your personal information by logging into your account settings. If you encounter any issues or have specific requests regarding your data, please contact our support team.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the effective date.
Contact Information
If you have any questions or concerns about our privacy policy or data practices, please contact us at:
Email: privacy@coinmoses.com